Skore808 Privacy Policy – Data Protection & Privacy Malaysian Players Fully Protected

1 Introduction – Skore808's Privacy Commitment

Skore808 ("we", "platform", "Company") is a sports betting and live casino platform operating in Malaysia and serving Malaysian players exclusively. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information responsibly.

This Privacy Policy sets out in detail how Skore808 collects, uses, stores, protects and, in certain circumstances, discloses the personal information you provide to us when registering and using the platform. This Policy applies to all Skore808 members who access the platform through our website.

We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all applicable privacy laws. In the event of any conflict between the Bahasa Melayu version and any translation of this policy, the Bahasa Melayu version shall prevail.

2 Information We Collect

Skore808 collects various types of information depending on how you interact with our platform. Below is a comprehensive overview of the data categories we process:

We does not collect sensitive data such as health information, religious beliefs, or political views. We also do not store credit or debit card details directly — all transactions are processed through licensed third-party payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX.

3 How We Use Your Information

Skore808 uses the personal information collected for the following purposes, all of which are necessary for the safe and effective operation of the platform:

• Account Management: Creating, verifying and managing your member account, including the KYC (Know Your Customer) process required under Malaysian anti-money laundering legislation.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen Malaysian payment method, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks.
• Betting Operations: Allows you to place bets on football, badminton, cricket, e-sports, and other sports, as well as manage bet settlements and winnings calculations accurately.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, multiple account usage, and any conduct that violates skore808's Terms & Conditions.
• Customer Support: Providing you with relevant and effective support via Live Chat, WhatsApp, or email in Bahasa Melayu.
• Responsible Gambling: Monitoring betting patterns to identify signs of problem gambling and offering appropriate assistance to players who may need support.
• Legal Compliance: To fulfil reporting and compliance obligations as required by applicable Malaysian law.
• Platform Enhancements: Analysing usage patterns in aggregate and anonymised form to improve user experience, platform performance, and Skore808's product offerings.

Skore808 does not use your personal information for any purposes beyond those stated above without first obtaining your consent through a clear policy update notice.

4 Disclosure of Information to Third Parties

Skore808 does not sell, rent or trade members' personal information to any third party. However, there are limited situations in which we need to share your information with trusted parties to enable the platform to operate securely and in compliance with the law:

• Payment Service Providers: Information required to process transactions is shared with licensed payment providers such as Touch 'n Go, GrabPay, and FPX providers. These providers are bound by strict confidentiality agreements and only receive the minimum information necessary to complete each transaction.
• Casino Software Providers: To enable live casino games to function, certain game session information is shared with our licensed casino software providers. These providers do not have access to your financial details or full identity information.
• Malaysian Authorities: Skore808 will disclose information to the relevant authorities in Malaysia where required by court order, anti-money laundering legislation, or a lawful directive from any Malaysian enforcement agency.
• External Security Firm: As part of our quarterly security audits, an external cybersecurity firm bound by a robust confidentiality agreement may access certain system logs — not members' full personal data.

In all of the above cases, Skore808 ensures that any party receiving such information is bound by confidentiality obligations no less stringent than our own standards. Any data sharing that falls outside the categories above requires your explicit consent beforehand.

5 Data Security & Protection Measures

Skore808 continually invests in robust cybersecurity infrastructure to protect the personal data of all our members. The key security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser and Skore808's servers are encrypted using the latest TLS protocol with a 256-bit key length — the same standard used by Malaysia's leading banks.
• Password Hashing: Member passwords are never stored in readable form. We use a strong cryptographic hashing algorithm (bcrypt) with a unique salt for each account, meaning that even in the event of a data breach, your password cannot be recovered.
• Two-Factor Authentication (2FA): Skore808 members are encouraged to enable two-factor authentication, which sends an OTP to your Malaysian mobile number each time you log in from a new device.
• 24/7 Monitoring: Our systems are continuously monitored by an internal cybersecurity team to detect any suspicious activity or unauthorised access attempts.
• Independent Security Audit: Every quarter, a qualified external cybersecurity firm conducts penetration testing and a comprehensive audit of Skore808's infrastructure to identify and patch any vulnerabilities before they can be exploited.
• Data Segregation: Members' personal data is stored on servers that are isolated from the betting operations system and accessible only by staff with specific authorisation.

While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account safe — never share your password, use a strong and unique password, and contact us immediately if you suspect any unauthorised activity on your Skore808 account.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Skore808's privacy commitment, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, contact the Skore808 support team via Live Chat or email your request to support@skore808.com with the subject line "Data Privacy Rights Request". Please include your account number and the type of request. We will acknowledge your request within 24 hours and resolve it within the timeframe stated above.

7 Use of Cookies and Tracking Technologies

Skore808 uses cookies and similar tracking technologies to enhance the user experience and platform security. Cookies are small text files stored on your device when you visit our platform. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login session management, security, and transaction processing. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting information about how you use the Skore808 platform — pages visited, time spent, errors encountered — to help us improve platform performance and usability.
• Functional Cookies: Saving your preferences such as display language, display settings, and stored login details (if you choose to save them) so you don't have to re-enter them every time.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Skore808 platform, including the ability to log in and process transactions securely.

8 Data Retention Period

Skore808 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required under applicable Malaysian law:

• Active Account Data: Retained for as long as your account remains active and for a minimum of 7 years following account closure, in line with Malaysian anti-money laundering and taxation requirements.
• Financial Transaction Records: All deposit and withdrawal records in MYR are retained for a minimum of 7 years from the date of the transaction, as required under Malaysian financial legislation.
• Customer Support Logs: Live Chat conversation logs and support emails are retained for 2 years for dispute resolution and service improvement purposes.
• Technical Data (Access Logs): Technical logs such as IP addresses and session data are retained for 90 days for security and fraud detection purposes.

Once the retention period has expired, your data will be securely deleted or anonymised using industry-standard data disposal procedures that ensure the data cannot be recovered after deletion.

9 Privacy & Responsible Gambling

As part of Skore808's commitment to responsible gambling, we use your betting data in a limited capacity to identify patterns that may indicate a gambling problem. This is to safeguard your well-being — not for any commercial purpose.

Specifically, our system may flag accounts displaying potentially concerning betting patterns, such as a sudden spike in bet amounts, continued betting after significant losses, or attempts to circumvent self-imposed limits. In such cases, our team may proactively reach out to offer information on available support resources.

Any information collected for responsible gambling purposes will not be shared with third parties except where required by law. For more information on the responsible gambling tools available, visit the Responsible Gambling us.

10 Changes to This Privacy Policy

Skore808 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in the services we offer. When we make material changes to this Privacy Policy, we will:

• Updating the "Last updated" date shown at the top of this policy.
• Sending email notifications to all registered Skore808 members outlining the key changes that have been made.
• Publishing a clear notice on our platform for a minimum of 30 days before the changes take effect.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the Skore808 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Skore808 handles your personal data, please contact us through the following channels:

• Privacy Email: support@skore808.com – use the subject line "Data Privacy Inquiry" to ensure your request is routed to the right team. We guarantee a response within 2 business hours.
• 24/7 Live Chat: Our Malay-speaking support team is available around the clock for urgent enquiries regarding your privacy or account security.
• WhatsApp Support: For enquiries requiring further communication regarding your privacy rights or data access requests.

Skore808 takes all privacy enquiries seriously and is committed to providing clear, thorough, and easy-to-understand responses. We believe that open communication about data privacy is the foundation of the trust you place in our platform. Thank you for being part of the Skore808 community — we are always working to ensure you feel safe and protected every time you use our platform.